AI-Based Grievance Redressal Portal
NLP-powered complaint routing to the right department in seconds — with multilingual support, SLA tracking, and RTI compliance.
80% less routing time
NLP + ML
RTI Compliant
Key Features:
- Multichannel Registration — Web, mobile app & offline channels
- Auto Classification & Routing — NLP routes complaints in seconds
- Escalation Mechanism — Auto-escalate unresolved cases beyond SLA
- Priority & SLA Tracking — Color-coded priority with deadline monitoring
- Multilingual Interface — Supports all major Indian languages
- Feedback & Rating System — Citizens rate resolution quality
80%
Reduction in manual routing time
Full
RTI & Public Service Acts Compliance
60%
Officer workload reduction via AI
Flow Monitoring System
IoT-enabled real-time monitoring for water distribution networks — automated billing, leak detection, and zone-wise analytics.
70% field time saved
IoT + Cloud
Zero manual meter reading
Key Features:
- IoT Device Integration — Seamless connectivity across all field locations
- Real-Time Smart Alerts — Instant alerts for flow spikes, drops, device offline
- Water Loss Analytics — Tracks raw-to-pure water transformation and losses
- Automated Billing — Dynamic consumption-based tariff with MIS-ready invoices
- Live Dashboard — Zone-wise consumption analysis and trend charts
- Predictive Maintenance — Sensor data predicts device failures before disruptions
70%
Field staff time saved via automated IoT
Zero
Manual meter reading
24×7 real-time
Data availability
Rapid through reduced water losses
ROI
Single Window System
All government services — approvals, permits, licenses, registrations, and payments — unified in one microservices-based citizen portal.
85% fewer delays
6+ service categories
AI Chatbot
Key Features:
- Microservices Architecture — Modular design for flexibility & scalability
- Intuitive User Interface — Responsive design for citizens, businesses & officials
- Advanced Security — Encryption, RBAC, MFA and regular audits
- Real-Time Tracking — Instant application status updates
- Multi-Dept Collaboration — Seamless inter-departmental coordination
- AI Chatbot Support — Guides citizens through the application process
6+
Service categories integrated
85%
Reduction in procedural delays
100%
Application status transparency
24×7
Citizen self-service availability
Asset & Inventory Management System
QR/RFID-tagged end-to-end asset tracking from procurement to disposal — GFR compliant, audit-ready in hours, not weeks.
100% asset traceability
GFR Compliant
90% audit time saved
Key Features:
- Unique Asset Registration — QR code, barcode & RFID tagging
- Lifecycle Tracking — Procurement to disposal with AMC & warranty records
- Real-Time Inventory — Live stock levels with auto replenishment alerts
- Depreciation & Valuation — Auto-calculated per government accounting standards
- Secure Asset Transfer — Approval-based workflows between departments
- Role-Based Dashboards — Views for Storekeepers, Auditors, and HODs
40%
Asset loss reduction after RFID/QR
90%
Audit preparation time reduction
Team Task Management System
Kanban-style digital task assignment and monitoring — with automated reminders, leave management, and MIS reports for government departments.
Kanban Dashboards
RBAC
Auto MIS Reports
Key Features:
- Task Creation & Assignment — Hierarchical delegation with RBAC
- Real-Time Status Board — Kanban-style dashboard for all tasks
- Recurring Task Automation — Schedule weekly/monthly tasks automatically
- Leave Management Integration — Digital leave applications and approvals
- Calendar & Schedule View — Upcoming tasks and deadlines at a glance
- MIS Reports & Analytics — PDF/Excel reports for authorities at all levels
Works Distribution Management System
Fair, transparent digital allocation of government works — with lottery-based selection, digital work orders, and complete audit trail.
100% transparent
Lottery-based selection
Digital work orders
Key Features:
- Registration & Verification — Engineers/agencies register against eligibility criteria
- Project Upload — Authorities upload work details, scope, budget, deadline
- Controlled Visibility — Projects visible to verified users only after approval
- Application & Selection — Lottery or manual selection with payment integration
- Formal Work Order — Digital work order with full audit trail post-acceptance
- RBAC & Compliance — Role-based access for authorized personnel only
Letter & File Management System
Replace physical files and couriers with a secure digital platform — e-signature workflows, auto PDF generation, and instant file retrieval.
90% paper costs cut
E-Signature
95% faster retrieval
Key Features:
- Inward/Outward Registration — Auto-generated unique IDs for all letters
- Real-Time File Tracking — Monitor files across departments in real-time
- Hierarchical Approval Workflow — Structured approval with e-signature support
- Auto PDF Generation — Daily letters auto-generated; supports digital archiving
- Role-Based Access Control — Clerks, SOs, HODs, Admins get appropriate access
- Dashboard & Analytics — Pendency status, movement reports, clearance time
90%
Paper costs eliminated
85%
Printing costs reduced
100%
Courier expenses eliminated
95%
File retrieval time reduced
Payroll & HRMS (PHRMS)
Government HR from hire to retire — payroll, leave, transfers, appraisals, and workforce planning with full GR compliance and biometric integration.
75% less HR processing
GR Compliant
100% payroll accuracy
Key Features:
- Employee Records — Centralized digitized data with full service book
- Leave & Attendance — Online applications, biometric integration, LOP deduction
- Transfer Management — Policy-based automated transfers, digital transfer orders
- Performance Appraisal — Goal-setting, multi-stage reviews, appraisal-linked promotions
- Payroll Processing — Attendance-linked salary, DA arrears, PF management
- Workforce Planning — Predictive analytics, retirement alerts, recruitment workflows
Full
Government Resolution (GR) compliance
75%
HR processing time reduction
100%
Payroll accuracy with automation
Zero
Paperwork eliminated for leave & transfer
FaceEx SOFR FX-007 — Aadhaar Biometric Terminal
OEM-built UIDAI-compliant Aadhaar biometric device with sub-1-second facial recognition, IP65 rating, 12-hour backup, and solar support. Made in India.
1s recognition speed
UIDAI + STQC Certified
Made in India
Key Features:
- Aadhaar eKYC Authentication — OKYC mobile app with live face capture
- Real-Time Attendance Logging — Synced to cloud dashboard instantly
- Tamper-Proof & Secure — AES-256 encryption with hardware tamper alerts
- Offline Functionality — Local storage for uninterrupted connectivity
- Multi-Device Compatible — API-ready integration with HR, payroll, ERP
- One-Time Face Enrollment — Single registration via Aadhaar
<1 Second (sub-second UIDAI match)
Recognition speed
IP65 — dust & water resistant
Ingress protection rating
6,000 faces / 1.5 lakh attendance logs
Face capacity
12 Hours built-in
Power backup
AI-Based Facial Biometric System
Deep-learning facial recognition for campuses, hostels, and field offices — 99%+ accuracy, anti-spoofing, multi-site cloud dashboard, and Aadhaar eKYC integration.
99%+ accuracy
Deep Learning
Zero proxy attendance
Key Features:
- AI Face Identification — Deep-learning model; works with masks, glasses, hats
- Aadhaar eKYC Integration — Seamless identity verification at enrollment
- Anti-Spoofing & Liveness — Blocks photo, video, and mask-based spoofing
- Cloud Dashboard & Analytics — Real-time monitoring with alerts and reports
- Multi-Site Deployment — Single admin console across multiple locations
- API & HR Integration — Integrates with HRMS, payroll, and ERP via REST APIs
99%+ under real-world conditions
Recognition accuracy
Cloud dashboard with live feeds & remote mgmt
Monitoring
Multi-site — single console manages all branches
Scalability
IIMS — Integrated Infrastructure Management System
Cloud + GIS platform managing the full infrastructure lifecycle — estimation, tendering, e-Measurement Book, and e-Billing across PWD, MJP, and WRD.
100% paperless works
GIS + e-MB + e-Bill
8-step digital workflow
Key Features:
- Estimation & Technical Sanction — Preloaded SSR of PWD, MJP, WRD; auto BOQ
- GIS Mapping & Project Tracking — Geo-tag all projects on GIS maps
- Draft Tender Papers & Approvals — Digital DTP with hierarchical e-signatures
- Tender Process & Work Order — End-to-end digital tender management
- e-MB & e-Billing — Digital Measurement Book with 10-step e-Bill processing
- Contract & Work Monitoring — Real-time contractor performance & payment tracking
100% Paperless
Works management
8-step end-to-end
Digital workflow steps
GIS real-time geo-tagged tracking
Project monitoring
Auto-generated MIS, BOQ in Excel, e-Bills with QR
Reporting
